Identify the situation
Capture vehicle, connector, state of charge, location, symptoms, and driver constraints through a consistent intake.
EV resolution intelligence
Turn EV confusion into a clear next step.
EV-IQ Assist gives roadside, insurance, rental, and mobility teams the expertise and guided workflows to resolve stranded and near-stranded EV driver incidents—before an unnecessary tow.
Fasterincident resolution
Feweravoidable tows
Betterdriver experience
EV GuidanceResolution Engine
Vehicle identified2026 EV • CCS1
Charging optionsCompatible station found
Next best actionDriver guided safely
The EV support gap
A gas-tank playbook doesn’t work for an EV.
Connector types, battery state, charging networks, station reliability, and vehicle-specific behavior create a different kind of roadside event. EV-IQ Assist turns those variables into a consistent, guided resolution process.
Choose the best resolution
Guide agents and drivers toward compatible charging, mobile energy, 12-volt support, troubleshooting, or towing only when needed.
Learn from every event
Build a structured knowledge base of vehicle behavior, charging failures, and successful outcomes across makes and models.
From call to resolution
One intelligent path through a complicated moment.
LIVE RESOLUTION PATH
What vehicle is the driver operating?
Make & modelModel yearConnectorBattery status
EV-IQ GUIDANCEBuild the right decision path from the first answer.
Built for the organizations drivers call first
Add EV expertise without rebuilding your operation.
Insurance & roadside programs
Help agents choose the most efficient resolution and reduce costly, avoidable dispatches.
Rental-car companies
Give unfamiliar EV drivers calm, brand-aware guidance when charging plans break down.
Automakers & mobility providers
Extend the ownership experience with specialized support across vehicles and charging networks.
EV-IQ DRIVER EDUCATION
The practical EV confidence guide
Never Run Out of Charge
The Complete EV Charging Guide for Every EV Driver, Rental Car, and Road Trip
Understand your battery, find compatible and reliable chargers, plan smarter trips, and know exactly what to do when your remaining range gets uncomfortably low.
- Clear guidance for J1772, CCS1, and NACS charging
- Real-world range and trip-planning strategies
- Practical backup plans for low-battery situations
- Immediate PDF access after checkout
Digital e-book$9.99
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Contact us
Let’s improve the EV support experience.
Talk with EV-IQ Assist about roadside resolution, rental-car support, insurance programs, or mobility partnerships.
A better answer when the battery is low